NxAi Tutorials · Ep 161:33

Auto-replies

Welcome and away messages, business hours, and keyword replies for common questions.

Transcript

0:00Welcome

Welcome to NxAi tutorials! In this episode, you'll set up automatic replies, so no message goes unanswered.

0:09What you'll do

We'll set a welcome message, an away message, your business hours, and replies to common keywords.

0:17Auto-replies page

Under Chatbots and AI, open Auto replies. There are three kinds: a welcome message, an away message for when you're closed, and replies to keywords.

0:30Welcome message

Switch on the welcome message, and write what someone gets when they message you for the first time.

0:37Away message & business hours

Switch on the away message, for messages that arrive outside business hours, and write it. Set your time zone, then tick the days you're open and set the hours. Here we add Saturday.

0:53Keyword replies

For common questions, click Add rule. When a message contains the keyword, NxAi replies with your text, or with an approved template. Click Save automation to switch it all on.

1:09Auto-reply, chatbot or AI?

Auto replies send one quick answer. A chatbot guides a whole conversation. And the AI assistant answers questions about your business in its own words.

1:20Next episode

In the next episode, we'll set up your AI assistant, and teach it about your business. If this video helped, subscribe, and see you in the next one!

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