A WhatsApp AI agent that knows your business.

It is an assistant that replies to your customers on WhatsApp in its own words. Instead of following fixed buttons like a chatbot, it reads the question, looks up what you have taught it about your business, and answers — then hands the chat to a person when the question needs one.

You add knowledge in the portal — delivery and return rules, timings, prices, policies, common questions — and the agent answers from that. You also write what the agent may and may not tell customers, give it a name and a tone, and choose its languages. New entries can be indexed straight away.

It hands over rather than guess. You can also make it hand over when a customer uses certain words (like “refund” or “manager”) or after a set number of replies. The customer gets your hand-over message, and the chat lands in the team inbox under “Needs a person”, assigned to a teammate who handles that topic.

Each teammate can be given a department and the chat topics they handle — for example Sales for bulk orders, Accounts for refunds. When the agent hands over, it picks a topic, never a person; NxAi then assigns someone available who takes that topic, preferring whoever helped the customer last, then whoever has the fewest open chats.

Yes. Switch on “only answer outside business hours” and your team handles the day while the agent covers nights, weekends and holidays. You can also cap replies per contact per hour and per day.

AI replies are metered in rupees. You set a monthly AI budget for the workspace (and optional per-member limits), see spend by feature and by member, and choose what happens if the budget runs out. A higher-quality model is available for teams that want it, at a higher cost per reply.

Any time. A teammate can claim the chat or pause the AI for it. When the chat is resolved, it goes back to the agent, so the next question from that customer is answered instantly again.