How many agents can use the shared inbox at the same time?

NxAi supports multiple concurrent agents depending on your plan. There is no hard limit on simultaneous conversations — the inbox is designed to scale with your team.

Can agents see each other's conversations in real time?

Yes. All conversations are visible in the shared inbox by default, subject to the permission levels set by your admin. Supervisors can monitor all active conversations live.

Is the shared inbox available on mobile?

Yes. NxAi's portal is mobile-responsive and can be accessed via any modern mobile browser. A dedicated mobile app is on the product roadmap.

How does chat assignment work?

Conversations can be assigned automatically based on rules (department, keyword, round-robin availability) or manually by a supervisor. Agents can also self-assign unassigned conversations.

Can I set different response time SLAs for different teams?

Yes. NxAi allows you to configure different SLA targets for different teams, departments, or conversation types — and track compliance in the analytics dashboard.

Shared Team Inbox

One Inbox. Your Entire Team. Every Customer Conversation.

NxAi's shared team inbox gives every agent access to all customer conversations from a single WhatsApp Business number — with smart assignment, real-time collaboration, and full customer context in one place.

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Everything Your Team Needs to Handle WhatsApp Conversations Efficiently

Multi-Agent Support

Multiple team members can access and respond to WhatsApp conversations simultaneously from the same business number.

Team Roles & Permissions

Set different access levels for agents, supervisors, and admins. Control who can see, respond to, or manage conversations.

Internal Notes

Add private notes to conversations that only your team can see — for context, updates, or handover instructions between agents.

Smart Chat Assignment

Route conversations automatically based on department, keywords, or agent availability. Manual assignment is also available for supervisors.

SLA Tracking

Set response time targets and track which conversations are meeting SLA and which need attention. Get alerts for overdue chats.

Live Customer Context Panel

Every conversation shows a full customer profile — past orders, previous conversations, CRM data, and tags — so agents have everything they need without switching tools.

Without a Shared Inbox, Things Get Messy

The Problem

✗Multiple employees using the same WhatsApp on a single phone
✗No visibility into what customers have been told before
✗Conversations lost or ignored when the responsible person is offline
✗No way to track team performance or response times

With NxAi

✓All conversations centralized — every agent has full access
✓Complete conversation history and CRM data in every chat
✓Smart routing ensures no conversation falls through the cracks
✓SLA tracking and agent performance reports built in

Who Benefits From a Shared Team Inbox

Customer Support Teams

Handle hundreds of support requests from one shared dashboard with full visibility.

Sales Teams

Manage lead conversations without losing track of follow-ups or pipeline stages.

eCommerce Businesses

Handle order queries, returns, and complaints from one centralized place.

Healthcare Clinics

Reception team manages appointment queries and patient communication together.

Frequently Asked Questions

Customer Support Automation →

Automate tier-1 queries and reduce agent workload before conversations reach the inbox.

Customer Support →

See how the full NxAi support stack works together to improve customer experience.

Analytics & Reporting →

Track agent response times, SLA compliance, and CSAT scores in one dashboard.

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Ready to Get Started?

Try NxAi free for 14 days — no credit card required.

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