Know Exactly What Is Working — And What Needs to Improve
NxAi's analytics dashboard gives you real-time visibility into every campaign, conversation, bot interaction, and team activity — so you can make faster, smarter business decisions.
Everything in One Dashboard
Total Messages Sent
Open Rate
Reply Rate
Active Conversations
Campaign Performance
Bot Resolution Rate
Agent Activity
CSAT Score
Four Areas of Analytics Covered
Campaign Analytics
- →Messages delivered, opened, and replied to per campaign
- →Click-through rates on interactive message buttons
- →Best-performing campaign time and segment
- →Conversion tracking (leads, sales triggered by campaign)
Chatbot Analytics
- →Total conversations handled by bot vs agent
- →Bot resolution rate (% resolved without human)
- →Drop-off points in conversation flows
- →Most common intents and unanswered queries
Team Performance
- →Average first response time per agent
- →Number of conversations handled per agent per day
- →SLA breach rate
- →Tickets opened, in progress, and resolved
Customer Engagement
- →Active vs inactive contacts
- →Most engaged customer segments
- →Response rate by contact group
- →Customer satisfaction scores over time
Reports When You Need Them
Generate reports on any time period and export them in CSV or PDF format. Share insights with your team without needing to log into the dashboard.
Data That Drives Better Decisions
Without analytics, you are guessing which campaigns work and which messages resonate with customers.
NxAi gives you the exact data you need to improve open rates, reduce response times, and optimize automation flows based on real behavior.
Use NxAi's dashboards in your weekly marketing or support review meetings — and make every team meeting data-driven.
Frequently Asked Questions
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Ready to Get Started?
Try NxAi free for 14 days — no credit card required.