Connect Shopify to WhatsApp and Recover More Revenue
NxAi syncs your Shopify products, orders and customers automatically — so cart recovery, order updates and post-purchase follow-ups all run on WhatsApp without manual work.
Why connect Shopify to WhatsApp?
Indian D2C brands lose a large share of revenue at checkout, and email recovery rarely gets read. WhatsApp is where those customers already are. Connecting Shopify to NxAi means every cart abandonment, order confirmation and delivery update can fire automatically on the channel your customers actually check — and every reply lands in a shared inbox your team can work from, with the order attached.
What you can automate
Abandoned cart recovery
When a customer leaves without checking out, NxAi sends a personalised WhatsApp message with their cart items and a direct link back to checkout. You set the trigger window and whether to include an incentive.
Order confirmations
Confirm every order on WhatsApp the moment it is placed, with items, total and expected delivery — reducing “where is my order” queries before they start.
Shipping and delivery updates
Automatic notifications at dispatch, out for delivery, and delivered. These are utility templates, so they cost less than marketing messages.
Product catalogue sharing
Share products inside the chat using WhatsApp catalogues, so customers can browse and ask questions without leaving the conversation.
Review and repeat purchase
A few days after delivery, request a review and recommend a complementary product — the highest-converting moment in the post-purchase cycle.
COD confirmation
Confirm cash-on-delivery orders over WhatsApp before dispatch to cut return-to-origin losses, a persistent cost for Indian eCommerce.
How to connect Shopify
- 1
Create your NxAi account
Sign up and complete Official WhatsApp Business API onboarding. Our team handles Meta Business Verification with you.
- 2
Connect your Shopify store
Authorise the connection from your NxAi dashboard. Products, orders and customer records sync automatically — no code or developer needed.
- 3
Submit your message templates
Cart recovery, order confirmation and shipping templates need Meta approval before they can send. NxAi provides pre-written templates built to pass review.
- 4
Set your triggers and timings
Choose how long after abandonment the first message goes out, whether to include a discount, and how many follow-ups to send.
- 5
Turn it on and watch the inbox
Replies land in your shared team inbox with full order context attached, so any agent can pick up the conversation.
Shopify integration FAQs
Do I need a developer to connect Shopify to NxAi?
No. The Shopify connection is authorised from your NxAi dashboard and syncs products, orders and customers automatically. Most stores are live the same day.
How soon after abandonment does the message send?
You choose. Most brands set the first message between 30 minutes and 2 hours after abandonment, then a second follow-up around 24 hours later if there is still no purchase.
Can I include a discount code in the recovery message?
Yes, and it is optional per campaign. Many brands send the first reminder without a discount and only introduce one in the second message, to avoid training customers to abandon carts.
Does this work with WooCommerce too?
Yes. NxAi supports WooCommerce through a plugin that syncs products, orders and customer data for the same set of automations.
Do customers need to opt in before I can message them?
For order and delivery updates tied to a purchase they made, the existing transaction covers you and these are utility templates. For promotional messages you need a marketing opt-in — a checkout checkbox is the usual way to collect it.
Connect Shopify and start automating
Free onboarding on every plan — our team will help you connect Shopify and set up your first workflow.
Free for 3 months. No credit card required.
