Can NxAi send promotions to my entire retail customer database?

Yes. NxAi's broadcast feature allows you to send a WhatsApp campaign to your entire opted-in customer list or to segments filtered by purchase behaviour, location, or last visit date. Messages are delivered at scale with high open rates.

How does the loyalty points notification work?

When a customer makes a purchase, NxAi can receive a trigger from your POS or loyalty system and automatically send a WhatsApp message confirming the points earned, their total balance, and their next reward milestone.

Can the bot handle exchange and return queries?

Yes. You can configure the NxAi chatbot to answer common exchange and return policy questions automatically — including return window, conditions, and how to initiate the process. Complex cases can be escalated to a human agent in the shared inbox.

Is there a way to segment customers by purchase behavior?

Yes. NxAi supports customer segments based on tags and attributes you define. You can segment by purchase frequency, last purchase date, product category preference, or loyalty tier — and send targeted campaigns to each segment.

Retail

Bring Customers Back and Sell More With WhatsApp Automation

NxAi helps retail businesses send promotional offers, manage loyalty programs, handle customer service, and re-engage shoppers on WhatsApp — automatically.

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Communication Challenges in Retail

— Promotional SMS and emails get low open rates and minimal engagement
— No consistent way to run a loyalty program for regular customers
— Online and offline store queries handled manually across multiple channels
— Exchange, return, and warranty queries handled over phone calls
— No post-purchase engagement to drive repeat visits

How NxAi Solves These Challenges

Promotional WhatsApp Campaigns

Send targeted promotional messages to your customer list — new collections, seasonal sales, member-only offers — with 95%+ open rates on WhatsApp.

Loyalty Program Management

Notify customers of loyalty points earned, reward milestones reached, and exclusive member offers — all via WhatsApp automatically.

Product Availability Alerts

Let customers register interest in out-of-stock products. NxAi notifies them automatically when the product is back in stock.

Retail Customer Support Bot

Handle exchange policy questions, store location queries, return procedures, and warranty claims using an AI chatbot on WhatsApp.

Re-engagement Campaigns

Identify customers who have not visited or purchased in X days and send a personalized re-engagement offer on WhatsApp.

New Collection Announcements

When new stock arrives, send a targeted WhatsApp campaign to customers who previously browsed or purchased from that category.

From First Purchase to Loyal Customer — Automated on WhatsApp

1 Customer purchases at the store or online

2 Purchase confirmation and loyalty points message sent on WhatsApp

3 14 days later: new collection announcement sent to segment

4 Customer asks about an exchange → bot handles it automatically

5 Customer redeems loyalty points → redemption confirmation sent via WhatsApp

6 60 days inactive → re-engagement message with special offer sent

Frequently Asked Questions

Marketing Automation →

Run targeted promotions, new collection announcements, and re-engagement campaigns via WhatsApp.

AI Chatbots →

Build a retail support bot that handles exchange queries, store info, and product availability 24/7.

Customer Support Automation →

Handle return requests, warranty queries, and store FAQs automatically without team involvement.

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Drive More Sales and Stronger Customer Loyalty With WhatsApp

Try NxAi free for 14 days — no credit card required.

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